Shipping Policy

🚚 Shipping Policy Reassured Automotive Solution CC Effective Date: [Insert Date] Thank you for shopping with Reassured Automotive Solution CC. Please read our shipping policy carefully to understand how your orders will be handled and delivered. 1. Order Processing Time All orders are processed within 1–3 business days after payment is received and confirmed. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed slightly. You will be notified of any significant delays. 2. Delivery Areas We deliver nationwide within Namibia. International shipping is currently not available, but may be introduced in the future. 3. Delivery Methods and Timeframes We use reliable third-party courier services. Estimated delivery times: LocationEstimated Delivery Time Windhoek1–2 business days Major towns2–4 business days Rural/remote areas3–7 business days Please note: Delivery times are estimates and may vary depending on courier operations or unforeseen circumstances. 4. Shipping Costs Shipping fees are calculated at checkout based on the delivery location and parcel size/weight. We may offer free delivery promotions from time to time — keep an eye on our homepage or social media for updates. 5. Order Tracking Once your order has been shipped, you will receive a tracking number via email or WhatsApp to monitor the status of your delivery. 6. Damaged or Lost Packages If your order arrives damaged or goes missing, please notify us immediately at reassured.mechanic@gmail.com with your order number and photos (if applicable). We will investigate and work with the courier to resolve the issue. Replacements or refunds are handled on a case-by-case basis. 7. Incorrect Shipping Information Please ensure all shipping details are accurate at the time of checkout. We are not responsible for packages delayed or lost due to incorrect addresses or contact information. 8. Pickup Option (If Available) In some cases, we may offer a local pickup option in Windhoek. Pickup details and times will be arranged upon request. 📩 Questions? If you have any questions about your delivery, please contact us at: Email: reassured.mechanic@gmail.com